Returns & Exchanges

The 30-Day Window

You have 30 days from delivery to return most items for a refund or exchange through the same retail partner network that delivered them. Trying a piece on at home the way you would in a fitting room is completely fine — that is what the window is for. Fold the garment back into its polybag with the tags still attached and it is ready to travel.

The Hygiene Rule

Nightgowns, pajama sets and anything worn against the skin can only be returned unworn and unwashed, with tags attached and the hygiene liner in place where one exists. This is the standard apparel rule at every partner in the network, and it protects the next customer as much as it protects you: nothing that has been slept in ever goes back on a shelf. A piece tried on over underwear for a minute in front of the mirror passes; a piece that has seen a full night or a beach day does not.

How a Return Works

1. Write to hello@yya-store.pages.dev with your order number and the reason.
2. Within 1–2 business days the retail partner issues a prepaid return label and the list of drop-off points nearest your ZIP code.
3. Bag the garment, attach the label, and drop the parcel at any partner location or hand it to the partner carrier. Keep the receipt with the tracking number until the refund lands.

Partner Drop-Off Points

Returns travel through the partner networks that handle the deliveries — thousands of carrier counters, lockers and drop-off locations across all 50 states, most within a short drive. No appointment is needed, and the drop-off scan starts the refund clock immediately.

Refund Timing

Once the partner return center receives the parcel and it passes inspection, the refund goes back to the original payment method through the partner that took the payment. Allow 5–7 business days for it to appear on your statement.

Exchanges

An M that should have been an L, black when the room needed silver, a babydoll when the evening called for a full-length gown? Say so in the first email — if the replacement size or color is in stock at the partner warehouse, it is reserved while your return travels. Between-size advice lives in the fit guide; borderline cases are exactly what the exchange lane is for.

Damaged or Defective

A split seam out of the bag, a torn lace panel, a zipper that will not close, a patch of missing sequins — send a photo within 7 days of delivery and the item is replaced or refunded at no cost to you. No return trip is required unless the partner center asks for the item back. Defects are our problem, not yours.